Frequently Asked Questions
How often should I clean my chimney?
Annually for active fireplaces and wood stoves. More frequent checks during heavy use.
- Wood-burning: inspect every 12 months or after 3 cords of wood.
- Gas appliances: inspection yearly; cleaning as needed.
- Pellet stoves: every 1–2 tons of pellets burned.
Do you cover my province?
Yes. We serve all provinces and territories in Canada.
Do you offer inspections?
Yes, including level-2 camera inspections when required.
Is there any warranty?
We warranty workmanship and provide clear post-service reports.
What does chimney cleaning cost?
Pricing depends on height, access, fuel type, and buildup. Typical ranges:
- Standard wood fireplace: $149–$249
- Wood stove with liner: $169–$289
- Level-2 inspection add-on: $99–$149
You’ll receive a transparent quote before work begins.
How do I know my chimney is safe?
Warning signs include strong odors, soot around the appliance, poor draft, and visible creosote flakes.
A certified inspection checks structure, clearances, venting, and carbon monoxide risks.
How should I prepare for a cleaning?
- Stop burning 24 hours before service.
- Clear the area around the hearth for easy access.
- Secure pets and ensure parking access.
Do weather conditions affect scheduling?
High winds, heavy rain, or extreme cold can delay roof work for safety. We’ll notify you and reschedule quickly.
Will my insurance require proof?
Many insurers request annual inspection records. We provide dated reports and photos for your file.
What fuels are safest and cleanest to burn?
Use seasoned hardwood (under 20% moisture) for wood systems. Avoid painted/treated lumber. Follow appliance manuals strictly.
What if I suspect a chimney fire?
Call emergency services immediately if active. Do not use the appliance until a level-2 inspection confirms safety.
How far in advance should I schedule?
Peak season (fall–winter) books quickly. Schedule 2–4 weeks ahead when possible. We keep standby slots for urgent issues.
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